Holiday Analysis

Having just completed our family holiday, it is time to take stock and look back at the return on investment of our holiday spend. We spent 11 days in KZN at six different destinations all in the 3 star category.

I had delegated the selection and bookings to my wife, who spent many hours online searching and selecting out various places to stay and to visit. Our target area was Durban, the Midlands and then Umhlanga Rocks. The following points became clear right from the start:

· It is very difficult to select a venue based on 2 or 3 lines of text and a thumbnail picture on their web site.
· Agents who represent other people’s establishments do not always tell the truth.
· Confirmation and booking is not easy when going through a third party agent.
· Directions often assume that you live in the area and know your way around.
· Last minute changes were not communicated or sent via email after we had left Cape Town.

I have put together a series of articles that I will post over the next few days that will highlight and educate the highs and lows of our holiday.
Entrepreneurs in the hospitality business take note; there is a lot to learn from this.

A final note for this post: The weather in KZN this time of year is superb, we were swimming and sun tanning while the Western Cape was covered in rain, wind and snow. A good choice of destination for this time of year.